Frequently Asked Questions – PN Fragrance

Welcome to our FAQ page. Here you’ll find answers to the most common questions about shopping with PN Fragrance.

1. What types of perfumes do you sell?

We offer a wide range of high-quality unisex fragrances. Our scents are carefully crafted to suit all preferences, whether you enjoy fresh, floral, woody, or oriental notes.

2. Are your perfumes original?

Yes. All our products are 100% authentic and sourced directly from trusted manufacturers and suppliers.

3. How long does shipping take?

Orders are usually processed within 1 to 3 business days. Shipping times may vary depending on your location:

  • Local shipping: 2 to 5 business days

  • International shipping: 7 to 14 business days
    Tracking details will be sent to your email once your order is shipped.

4. Do you ship internationally?

Yes, we do. International shipping rates and delivery times vary based on the destination. Additional customs fees may apply, which are the responsibility of the buyer.

5. Can I return a perfume if I don’t like it?

We accept returns within 30 days if the item is unused, unopened, and in its original condition. For more details, please check our Refund and Returns Policy.

6. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery with photos of the damaged item. We’ll arrange a replacement or a refund right away.

7. Do you offer gift packaging?

Yes, we offer gift wrapping options at checkout. If you’d like to include a personalized note, just let us know in the order notes.

8. Can I cancel or change my order after placing it?

If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible at pnfragrance@gmail.com.

9. How can I contact customer service?

You can reach us by email at pnfragrance@gmail.com. We typically respond within 24 hours, Monday to Friday.

10. Do you offer discounts or promotions?

Yes, we occasionally run special offers and seasonal promotions. To stay updated, subscribe to our newsletter or follow us on social media.

Still have questions?

Feel free to reach out anytime at pnfragrance@gmail.com — we’re happy to help.